Logs

Overview

Logs is the page where you can view all API call records for an endpoint in one place. You can check request success/failure, sent payloads, webhook delivery status, and error messages.

Sandbox and production environments are separated into tabs, so you can track test calls and live operation calls independently.

How to get here

• Top menu Logs → Select an endpoint from the list
• View Logs link in the right sidebar of endpoint detail

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Endpoint list

When you first open the Logs page, you see the endpoint list. It summarizes log status per endpoint.

Column	Description
Endpoint	Endpoint name
Total logs	Total call count for this endpoint
Success rate	Percentage of successful calls
Last activity	Most recent call time (relative)

Click an endpoint to go to its detailed logs page.

Detail page header

When you select an endpoint, the following elements appear at the top.

• Endpoint name and description
• View API Details button — Go to the Endpoint Detail page
• Clear Sandbox Data button — Permanently delete sandbox call records and usage statistics for this endpoint
  • When accessed by a collaborator, it appears as Clear My Sandbox Data and only deletes records generated by them
  • Does not affect production data
• Sandbox | Production environment tabs — View logs for each environment independently (Learn more about environment tabs)

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Search filters

The search area has two tabs: Period Search and Field Search.

Period Search

Filter logs by time range and status.

• Date basis — Choose Processed at or Created at. Default is Processed at
• Start / End date — Specify the time range
• Status — Choose All / Success / Failed
• Collaboration key — All or a specific collaboration key (shows only calls made with that key)

Field Search

Use this when you want to find logs by a specific value.

• Field selection:
  • Record ID — Exact match by record ID
  • Content search — Search values in the endpoint's searchable fields (e.g., order_id, customer_email, minimum 3 characters)
• Enter Search value and execute
• When Content search is selected, Start / End date inputs appear. If dates are not specified, it searches within the last month by default

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Log list

Below the search filters, the endpoint's call history is displayed in a table.

Column	Description
Record ID	Record identifier
Status	Success · Failed · Pending badge
Collaboration key	Collaboration key used for this call (or default if none)
Created	API call reception time
Processed	Storage and webhook processing completion time

Click any row to go to the log detail page.

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Log detail page

Overview

Shows detailed information for an individual call.

• Record ID: Unique record identifier
• Endpoint: The endpoint that received the call
• Version: Configuration version at the time of the call
• Processed: Storage and webhook processing completion time
• Response time: Gateway processing time (ms)
• Collaboration key: The collaboration key name and description used (if applicable)
• Error message / Error details: For failed calls, error type, status code, field errors, and occurrence time
• View Endpoint button — Go to this endpoint's detail page

Payload

Shows the original JSON data sent with the API call.

For production, payloads older than 30 days are automatically archived and not shown directly in the list. In this case, click the Load Archived Payload button to retrieve the archived payload.

Danger Zone

• Delete log record — Permanently removes this log record
• The record itself and its associated payload are deleted. This cannot be undone
• Usage statistics are not affected

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View Endpoint quick link

The right side of the detail page shows a quick link card to jump to the endpoint detail page for the current log. You can quickly check the endpoint's settings, webhooks, collaboration keys, and more.

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Troubleshooting

• Logs are empty: The Production tab shows no records until production deployment. Check that test calls are being recorded on the Sandbox tab first
• Search returns no results: Content search requires the endpoint to have searchable fields (Searchable) defined. Check whether Searchable is set at Endpoint Detail > Required Fields
• Payload isn't visible: In production, calls older than 30 days have their payloads archived. Use the Load Archived Payload button to retrieve them
• Want to see calls from only a specific collaborator: Select the collaboration key from the Collaboration key dropdown in the Period Search tab
• Can sandbox clear be undone?: No. Cleared sandbox call records and statistics are permanently deleted. Use with caution