FAQ
Frequently asked questions and answers.
Reliability
1. Can data be lost?
Once the API returns 202 Accepted, the system guarantees processing through a 3-tier auto-recovery system covering approximately 56 hours. Requests are queued first, so even during database outages, no data is lost.
2. What should I do if the API returns a 5xx error?
5xx errors mean the request did not reach our system. You should implement retry logic with exponential backoff in your code. Once the API returns 202, processing is guaranteed on our side.
Pricing
1. Is there a free trial?
Yes, the Free plan includes 1,000 requests per month with no expiration. All features are the same as paid plans. Sandbox and Production environments included. Upgrade anytime for higher limits.
2. How do I change my plan?
You can upgrade instantly from the dashboard. Downgrades also apply immediately with a prorated credit. Plan changes are limited to once per billing cycle.
3. Can I get a refund?
Full refund within 30 days if the service hasn't been used. After 30 days or any API usage, refunds are not available but you can use the remaining period.
4. Do webhook calls count toward my request limit?
No, webhook calls are not counted separately. Even if multiple webhooks are triggered per API call, it counts as one request.
Service
1. How many endpoints can I create?
Unlimited. All plans allow unlimited endpoint creation.
2. Is there a per-second rate limit?
No per-second limit. Only the monthly total request count is limited.
3. What happens to existing data when I modify the schema?
Changes only apply to new requests. Existing data is not affected.
4. What happens if webhook delivery fails?
Up to 3 retries at 60-second intervals. You can check webhook status in the logs.
5. Can I get notified about webhook failures or usage warnings?
Yes. You can set up Discord, Slack, or Telegram alerts in each endpoint's notification settings. Supported events include webhook failures, usage warnings, processing delays, and deployment notifications.
6. Can I query stored data via API?
Yes, you can retrieve individual records via GET request using the record ID. Log search is also available in the dashboard.
7. How do collaboration keys and collaborators work?
Creating a collaboration key issues separate API keys, and you can invite multiple collaborators to each key to manage them as a group. You can also share the default API key, but creating collaboration keys and inviting collaborators lets you separate logs and statistics by group for easier management. You can create multiple collaboration keys.
8. How does data archiving work?
Production data is automatically archived daily after 30 days. Archived records remain visible in logs, and can be downloaded as daily files from Dashboard > Archives. Sandbox data is automatically deleted after 30 days as it is intended for testing.
9. What is the Production Console?
The Production Console is an owner-only feature that lets you directly manage production data (Create, Read, Update, Delete) from the dashboard without making external API calls. Access it from the Production tab on the endpoint detail page.
Data
1. What happens to my data if I cancel?
After cancellation, your account transitions to the Free plan at the end of the billing period. Production data is automatically archived according to the archiving schedule, after which Free plan data policies apply (endpoints deleted 7 days after creation). Data is permanently deleted only when you delete your account.