Subscription

Overview

The Subscription page lets you view your current plan and this period's usage, and manage plan changes (upgrade/downgrade), cancellation, and reactivation.

How to get here

• Top menu Settings → Left sub-menu Subscription
• Dashboard bottom Upgrade Plan quick link

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Plans and monthly limits

Three plans are available, and the billing cycle for all plans is 30 days.

Plan	Monthly limit	Price	Over-limit handling
Free	1,000	$0	API calls rejected when limit is reached
Basic	100,000	$10/mo	API calls rejected when limit is reached
Pro	1,000,000	$30/mo	API calls rejected when limit is reached

Usage card

The current subscription usage is displayed as a card at the top of the page.

• Current plan name and monthly limit
• Usage this period: used / limit indicator and progress bar
• Remaining calls
• Current period end date: Next billing/renewal date

Usage alerts

• At 80%: Email alert
• Over 100%: Email alert sent. Free/Basic/Pro start blocking calls from this point

Plan change

Click the Change Plan button to see available plans. Plans above your current one are marked as Upgrade, and lower ones as Downgrade.

Upgrade

• Applied immediately
• The prorated difference is charged immediately for the remainder of the period
• API call limit is raised immediately
• Usage accumulated during this period is preserved, and counted against the new limit
• No limit on the number of upgrades

Downgrade

• Applied immediately
• Credit is issued for the remainder of the period (applied to the next billing)
• API call limit is lowered immediately

Downgrade constraints

Downgrade has two constraints. If either is not met, the downgrade is rejected.

1. Once per billing cycle

You can downgrade only once within the same billing cycle. If you've already downgraded, you can try again after the next billing renewal.

2. Usage-ratio allowance

If you've used too much of the target plan's limit so far, the downgrade is denied. The allowed usage is calculated as follows.

Allowed usage = min(
  target plan limit × (days elapsed ÷ total cycle days) × 1.1,
  target plan limit
)

In plain terms, the target plan's allowance scales with how much of the billing cycle has passed, with a 10% bonus buffer. In any case, it cannot exceed the target plan's full limit.

Example: Downgrading Pro (1,000,000) → Basic (100,000) on a 30-day cycle:

Current time	Basic allowance	With current usage 60,000
Day 5 of cycle	~18,300	Rejected
Day 15 of cycle	~55,000	Rejected
Day 25 of cycle	~91,700	Allowed
Day 30 of cycle	100,000 (cap)	Allowed

Immediate decisions:

• If current usage is 0, always allowed
• If current usage is already at or above the target plan's limit, immediately rejected

If downgrade is rejected

The reason is shown on screen.

• You've already downgraded this cycle — Retry after the next billing renewal
• Current usage exceeds allowed limit — Retry after the next billing renewal

Cancel subscription

Use the Cancel Subscription button to cancel a paid subscription.

• The service remains available until the current billing period ends
• After the period ends, you are automatically transitioned to the Free plan
• The Free plan policy then applies with no exceptions — endpoints created more than 7 days ago are deleted on the next cleanup cycle, together with their sandbox and production data
• You can still Reactivate to undo the cancellation (only within the billing period)

Canceling scheduled cancellation

Due to Paddle's behavior, a subscription scheduled to cancel and a plan change cannot be used together. If cancellation is scheduled, the plan change button is disabled — you must reactivate first, then change the plan.

Payment method

Use the Update Payment Method button to refresh your card information. If an upgrade fails (e.g., expired card), update your card here and try again.

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Troubleshooting

• Upgrade went through but payment failed: Your payment method may be expired or declined. Register a new card via Update Payment Method and try again
• Downgrade button is disabled: You've either already downgraded this cycle, current usage exceeds the target plan limit, or cancellation is scheduled. Check the message on screen
• What happens to my data when I move to Free?: The Free plan policy applies with no exceptions — endpoints created more than 7 days ago are deleted on the next cleanup cycle, along with all of their data. Most endpoints are older than that, so download anything you need to keep before cancelling — use the logs view or the list API
• How do I get a refund?: Cancel your subscription while your account is active, and remaining period credit applies to the next billing. See the service refund policy page for details (e.g., full refund within 30 days if unused)
• My usage spiked suddenly: Check the Stats page for collaboration key-level breakdown to see which collaborator is driving traffic
• How do I delete my account?: If you need a refund, cancel your subscription on this page first, then delete the account on the Profile page. You can't access past billing info after account deletion